The Neiman Marcus Group on-line claim inquiry system enables us to streamline our process to provide our vendors with more accurate and timely resolution to claim inquires. Vendors can access claims and supporting documentation via the web link below using the vendor's Neiman Marcus duns number. After logging in, you will be able to search by either claim number or receiver number to locate documentation for the desired claim. If the vendor does not find that the information provided on-line does not substantiate the claim, the vendor can then file an on-line inquiry. We hope that you find this tool beneficial.

NMG Claim Inquiry Web Link:

https://docunav.nmgops.com/VendorLink/

To Check on Claim Status Web Link:

https://docunav.nmgops.com/realforms4/

To Receive Email Notification of Claims click on the “Claim Status” web link above to sign up:
This process is designed to eliminate the hard copy postal mailing of the claim letter and will quickly notify you when a non-compliance event has occurred.
Please go to the link provided above and create a new user. When selecting a new user account we are asking our vendors to use a generic email address for all NMG claims. IE: vendorcompliance@yourcompanyname.com. We will use the email address from the account to notify you of claim inquiry status and non-compliance notification.

*****It is our policy in Vendor Compliance to address expense offset chargebacks on a case by case basis. Packages will not be addressed due to the loss of valuable time to solve the issue and continue regular merchandise flow through.

*****It is also our policy not to address any claim over six months old. Again, valuable time has been lost to solve the issue and merchandise flow through has been interrupted.

*****All claim inquiries must be submitted on-line using the NMG Claim Inquiry System. The act of submitting the claim using this system ensures that we have documentation that a vendor has contacted us about a specific claim. It is our goal to address all claim inquires within 3-5 business days.

The Neiman Marcus Group takes extensive time and energy to ensure that before an expense offset chargeback is charged to you that our receiving staffs have performed adequate research. We also provide counseling if you ever have questions about your shipment.