Transportation chargebacks are issued against the vendor for failure to comply with our routing and shipping guidelines.  When a vendor ships direct to stores using an unauthorized carrier or unauthorized level of service without prior approval from the Transportation department, the entire freight amount will be charged back to the vendor with a penalty violation fee assessment.

 

Buyers are not authorized to issue routing instructions. Vendors are required to use the “NMGOPS.COM” routing guide for the most up-to-date routing information.

 

It is our policy in Transportation not to address chargeback claims over six months old.  Please contact us as soon as possible and we will work with you to resolve your questions promptly.

 

It is also our policy not to address chargeback claim packaged settlements.  

 

Chargeback Types:

 

Unauthorized Direct to Store

Direct deliveries of regular orders and special orders to Neiman Marcus stores are considered unauthorized unless the routing guide specifically instructs you to ship the merchandise direct to stores.

 

Freight Charges for Unauthorized Carrier

Vendor shipments via unauthorized carrier.

 

Over Weight & Carton Specifications

The NMGOPS.COM routing guide will specify the carrier to be used based on shipment carton count and weight criteria.  For example, the routing details the specific small package carrier and LTL (Less than Truckload) carrier to use depending on the size of the shipment.  Guidelines for using both carriers can be found in the Transportation Routing section of this web site.  When a vendor ships either over the carton limit or the weight limit specified, a chargeback will be assessed.  Neiman Marcus / NMD / Bergdorf Goodman also provide routing instructions for shipments over 8,000 lbs or shipments 749 cube or more. 

 

Miscellaneous Freight

Charges such as duty, taxes, weight inspection fee, and notification-prior-to-delivery fee… will be charged back to vendor.

 

Misroute/Shipment Shipped to the Wrong Ship-to Address 

Shipments sent to the wrong location in which Neiman Marcus or Bergdorf Goodman must then forward to the correct receiving facility, will receive a chargeback for misrouting and additional handling.

 

Multiple BOL on Same Day /Consecutive Business Days to Same Destination Location     

All shipments to the same address, the same day MUST be consolidated onto one bill of lading.

 

Carrier Detention Charges at Origin

A request by Shipper to detain driver(s), power unit(s) and/or trailer(s) to complete loading or unloading due to no fault of the Carrier will result in a chargeback of any fee assessed by the carrier plus a processing fee.

 

No PO Number on Bill of Lading           

Neiman Marcus / NMD / Bergdorf Goodman purchase order numbers must be listed on your shipment bill of lading.  We require this information be provided to the carrier so that NM can appropriately expense each shipment at freight bill payment.  If this information is not provided on the bill of lading, the vendor will be assessed a chargeback and processing fee. 

 

No PO Number Received on the carrier freight (FedEx) Invoice to Neiman Marcus

For FedEx small package shipments, PO’s should be listed in the PO, Billing Reference, or Customer Reference field and transmitted to FedEx. This applies to all FedEx Small Package shipments manifested in Fedex.com Ship Manager, in the vendor’s automated shipping system, or any other method of manifesting)  Chargebacks for missing PO Number on FedEx small package shipment invoices will be assessed on a per carton basis, not per shipment. 

 

Invalid PO

Expired or incorrect PO numbers cannot be used to appropriately expense each shipment and will result in a chargeback to the vendor.

 

Received Valid PO Number But Not in Proper Field

For FedEx small package shipments, PO numbers should be listed on the PO, Billing, or Customer Reference line in your automated shipping system and transmitted to FedEx.  Chargebacks for FedEx small package shipments will be assessed on a per carton basis, not per shipment. 

 

If an automated shipping system is not used then vendors should access FedEx.com to generate shipping labels so that the PO number can be entered in the Customer Reference field and avoid a chargeback.

 

When a paper airbill is used the PO number in the Customer Reference field may not be entered by FedEx and would thus result in the PO number not being transmitted to Neiman Marcus. This will generate a chargeback against the vendor. Therefore it is recommended that paper airbills be avoided when shipping via FedEx.

 

Declared Value

Neiman Marcus / NMD / Bergdorf Goodman will not allow charges for insurance or declared value on any shipment, including drop shipments.  All of these type charges will be charged back to the vendor.

 

Driver Load/Assist Charges

Charges assessed by the carrier because the driver’s assistance was needed to load shipment will be charged back to the vendor.

 

Unauthorized Air Freight Shipment

Small package shipments should be sent using Ground service.  The freight amount and a $50.00 processing fee will be charged back to the vendor for using Express service without prior approval.

 

Miscellaneous Merchandise Invoice Charges

Neiman Marcus / NMD / Bergdorf Goodman will chargeback any other charges that appear on your merchandise invoice.  Only charges for merchandise will be paid.  Other charges like handling, freight, insurance, packing, crating, or other miscellaneous charges will be charged back automatically by Accounts Payable and deducted from your merchandise invoice payment.